Customer Knowledge Management: Improving Customer Relationship through Knowledge Application Pdf Managing and shifting knowledge – in the ideal time, in the ideal location and with the ideal quality for clients – enables organizations to endure in times of fierce rivalry. The focus of the work is consequently on Knowledge Control and Client Relationship Control . The theoretical part contains a number of approaches to understanding, its move and the obstacles to be overcome if sharing awareness.
This can be accompanied by a description of CRM and CKM (Customer Awareness Control ), outlining how essential their effective use is. The practical part investigates on the 1 hand that the reliance on knowledge and on the flip side its accessibility to get a fantastic customer relationship. It has a case study that investigates both the administrative and the operational region of a concrete firm . Following this crucial investigation , closing recommendations receive that each firm may gain from.
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